Fulfillment & Client Policy.

Fulfillment & Client Policy.

Orbital Design Lab LLC

Last updated: Jun 24, 2025

At Orbital Design Lab, we aim to deliver exceptional design services with clarity, integrity, and transparency.
Please review our fulfillment and engagement policies below.

Service Delivery


  • All services (e.g., product design, UX consulting, branding assets) are delivered digitally via secure channels like Google Drive, Notion, or Figma.

  • Delivery timelines and milestones are defined in the scope of work and communicated in writing. Timeline changes will be discussed promptly if needed.

Revisions


  • Each project includes up to two (2) rounds of revisions per major deliverable, unless otherwise agreed.

  • Additional revisions, changes in scope, or expedited timelines may incur extra fees.

Cancellations


  • Projects may be canceled by either party with written notice.

  • In the event of cancellation:

    • Work completed up to the cancellation date will be billed.

    • Prepaid deposits are non-refundable but may be applied to future work, subject to approval.

Refunds


  • Due to the customized nature of our services, no refunds are issued for work already completed or delivered.

  • If a project is canceled before work begins, a refund may be issued minus any planning or administrative time incurred.

Payment Terms


  • Unless otherwise stated, payment is due net 14 days from the invoice date.

  • Projects are typically billed based on milestones, weekly retainers, or lump-sum agreements, as outlined in the client contract.

Late Payments


  • A late fee of 5% per month may be applied to past-due invoices.

  • Continued non-payment may result in paused services and additional collection measures.

Intellectual Property


  • Upon full payment, the client will receive rights to the final deliverables as defined in the agreement.

  • Orbital Design Lab retains the right to use rejected concepts, drafts, or unused work in future projects unless otherwise agreed.

Portfolio Use


  • Orbital Design Lab reserves the right to showcase completed work (public projects, case studies, visuals, etc.) in our portfolio, website, or marketing materials.

  • For non-public or confidential projects, we will obtain explicit written permission from the client before showcasing.